Ordering a Sample

Our mailed out sample invites include a color swatch on the back of the card, so you know exactly how your favorite color will be printed.

To order a sample of an invite simply email info@CustomInvites.ca and write 'Sample' in the subject line. In your email please include: your name and mailing address. Custom Invites sends out all sample cards by standard mail once a week.

Placing Your Order

We have designed our website to both intuitive and enjoyable. Choose a design, follow the steps and have fun customizing and saving your designs. Once you are ready to place an order, you will be prompted to our check out and payment pages.

Payment Options

Payment couldn't be easier. Custom Invites accepts VISA, Mastercard, Amex and Discovery.

Custom Invites uses PayPal because it is easy to use, secure and there is no account required to proceed.

PayPal's industry-leading fraud prevention measures and their one-of-a-kind method of keeping your financial information private from sellers make them a safe way to pay online.

See other companies that use PayPal click here.

Pricing

Pricing is shown in both United States and Canadian currencies. Simply change your location at the top of the Pricing and Packages page to reflect the appropriate currency.

Sales Tax

By Canadian law, shipments within Canada are subject to GST. All shipments within the province of Ontario are also subject to PST. Shipments to the United States are exempt of sales tax.

Shipping

All orders are shipped via Canada Post, Fed Ex or UPS. Indicated cost of shipping is based on standard ground rates. In most cases, your shipment will arrive in less than 6 business days. Shipments within Canada and the United States each have their own flat fee. If you would like a more expedient shipping option, please contact info@CustomInvites.ca

Tracking

Once your designs have been produced and inspected we will send you a final confirmation email including a tracking number for your shipment.

Your Custom Invites order is complete and we have shipped it off to you!

Returns

We want your shopping experience with Custom Invites to be enjoyable from beginning to end. If you package has been damaged during transit or your stationery does not match your approved electronic proof please contact us at customerservice@CustomInvites.ca within 24 hours of receiving your shipment. If we have made an error on our part, please be assured that we will go to great lengths to remedy the situation.

Custom Invites does not accept returns based on color as colors will vary from monitor to monitor. All of our samples include a color swatch.

TERMS OF USE

Privacy

Visitors to this website are not requested to reveal personal information, however to benefit from and use certain features of our website you may be requested to disclose personal information on a volunteer basis. Custom Invites is committed to protecting your privacy.

Within the order process, we only collect the information we require to process, fulfill and track your order. Our site has security measures in place to protect against loss, misuse, and unauthorized alteration of personal or confidential business information under our control. Personal and confidential business information is treated as private and confidential and is stored in a secure environment by Custom Invites.

Disclaimer

Our top priority at Custom Invites is customer satisfaction. This is why we offer color swatches on our samples and have our customers approve their designs before we go to production. This process ensures that you know the quality to expect. Products produced by Custom Invites are 'as is' without warranties of any kind.

Indemnification

Customers agree to hold Custom Invites harmless for all damages, costs and expenses, including attorney's fees arising from or related to use of the Site, your breach of these Terms of Use, and/or any of the foregoing agreements, representations, and warranties.